It has always been the tradition of Waitrose to give weight to customers for providing them with quality customer services. That is why, in compliance with this feature, it has designed an online customer satisfaction survey through which Waitrose measure and justify the rating by getting comments from customers. By gathering different comments and feedback regarding visit at Waitrose, the company comes to a conclusion that how to improve the quality of products and services. You can also directly provide your comments to the store manager from where you have purchased items.
If you have decided to complete the customer satisfaction survey, you will find here a complete set of questions against which you have to give a rating in form of Stars. For completion of this survey, you have to spend maximum 5 to 6 minutes, but these minutes are very valuable for the company as their customer service strategic planning is totally depending on the views that you have given during the survey. By conducting this customer experience survey, you will be rewarded as one month’s free shipping along with ￡500 cash price chance.
To get part in this survey, you are required to follow the given below guidelines:
Procedural Guidelines:
- In order to start this online feedback survey, take a receipt in your hand and visit the link www.waitrose-experience.com and get access to its survey page.
- After getting access to the main survey page, Select the type of invitation you received from your local store or online.
- Enter the required information from your invitation and start the survey.
- Then you will be asked to answer some general questions about your experience and click the “Next” button.
- You’re also required to enter your Name, Telephone, and Email Address.
- In the end, click the Submit button.
About Waitrose Survey:
Apparently, the survey does cost nothing, but it is the constant source of information which helps the company in regard of future business planning, business strategy, the amendment in policy and procedures and overall future betterment of the business. Not only this, but the company also provide you attractive gifts in return.
